Dubai, United Arab Emirates, 16 October 2025 – Wio Bank PJSC, the Middle East’s premier digital financial platform, has signed a memorandum of understanding (MoU) with Alibaba Cloud, the digital and intelligence backbone of Alibaba Group, to promote the integration of artificial intelligence and cloud technology across the region’s fintech landscape. The agreement, signed at GITEX Global 2025, signals a new phase of collaboration aimed at redefining digital banking through innovation and data intelligence.
The partnership enhances Wio Bank’s multi-cloud approach and accelerates its use of generative AI, supported by Alibaba Cloud’s state-of-the-art technologies such as the Qwen large language model, Platform for AI (PAI), and agentic platforms. The two organisations will jointly develop intelligent banking agents to optimise operations and deliver seamless customer experiences. All AI services will be securely hosted on Alibaba Cloud’s local data infrastructure in Dubai, ensuring scalability and compliance with regional standards.
“This partnership reflects our continued commitment to delivering smarter, faster, and more secure solutions for our customers,” said Jayesh Patel, CEO of Wio Bank PJSC. “AI is a key pillar of our vision for the future of banking, and by scaling our capabilities with Alibaba Cloud’s advanced technologies, we are building intelligent agents that simplify operations and empower our customers to grow, thrive, and achieve more in a safe and secure way.”
Eric Wan, Vice President of Alibaba Cloud International and General Manager of the Middle East, Turkey, and Middle Asia at Alibaba Cloud Intelligence said: “We are delighted to announce our collaboration with Wio Bank by providing our advanced Qwen LLM and comprehensive AI platform to drive AI-powered innovation in the Middle East’s financial sector. Wio Bank’s forward-thinking approach to digital banking aligns perfectly with Alibaba Cloud’s mission to empower businesses with cutting-edge technology. This collaboration reflects our unwavering commitment to supporting the digital transformation of the fintech sector in the region and globally.”
Alibaba Cloud has played a vital role in the UAE’s digital transformation journey since 2016, providing robust cloud infrastructure to a wide range of clients in the banking, financial services, insurance, media, and public sectors. Its growing ecosystem continues to support innovation and digital resilience across the Middle East.
