As part of its continued focus on people-centric leadership and organisational excellence, Shaza Hotels recently hosted a dedicated Emotional Intelligence (EQ) training workshop for its corporate leadership team in Dubai.
The initiative reflects Shaza’s growing emphasis on the human side of hospitality, recognising that effective leadership in today’s dynamic environment requires more than strategy—it demands self-awareness, empathy, and emotional resilience.
The workshop, facilitated by experts from DeANTS – Your Outsourced Learning & Development Department, offered leaders practical tools to better understand themselves and others in order to lead with clarity, authenticity, and adaptability.
The training was led by esteemed coach Tripat Mehrotra, who guided participants through a series of interactive modules on topics such as:
- Understanding individual brain talent profiles
- Using emotional literacy for self-regulation and team engagement
- Aligning noble KPIs with personal values for purpose-driven leadership
“Leadership in hospitality isn’t just about driving performance,” said a Shaza Hotels spokesperson. “It’s about creating environments where teams thrive, guests feel valued, and decisions are made with intention and care. This session was an investment in that vision.”
The highly engaging programme helped senior leaders sharpen their ability to connect with their teams, respond constructively to challenges, and make thoughtful, value-aligned decisions that reflect Shaza’s core organisational principles.
Emphasising emotional resilience and communication, the workshop drew connections between inner awareness and outer impact, reinforcing how leaders’ emotional intelligence directly influences team morale, guest satisfaction, and long-term brand loyalty.
Rooted in its values of authenticity, connection, and purposeful leadership, Shaza Hotels continues to prioritise leadership development as a foundation of business excellence. The EQ session is one of several steps the company is taking to ensure its teams are equipped for a fast-changing hospitality landscape.
The company extended its gratitude to DeANTS and Tripat Mehrotra for delivering a session that was both thought-provoking and practical, underscoring Shaza’s commitment to nurturing leaders who lead not just with skill, but with heart.
