UAE-based insurance marketplace Policybazaar.ae has launched a new comprehensive motor insurance product that guarantees access to premium repair services, partnering with Watania Takaful and Pitstop Automotive Services LLC in a bid to reshape the post-purchase experience for drivers.
The product, branded “PB Auto Care Advantage (Pitstop P360),” combines standard comprehensive coverage with priority claims handling and repairs at Pitstop facilities across Dubai, Sharjah, Abu Dhabi and Al Ain. Policybazaar says the plan is available exclusively through its platform.
The launch targets a common friction point in the UAE motor insurance market: access to agency-level repairs after a vehicle’s initial years on the road. Neeraj Gupta, chief executive of Policybazaar.ae, said many drivers face limited repair options by the third or fourth year of ownership, despite holding five-year manufacturer warranties.
“Customers are often forced to choose between affordability and protecting their warranty,” Gupta said, adding that the partnership aims to remove that trade-off by enabling repairs that maintain manufacturer warranty standards.
Pitstop operates under the umbrella of AGMC, a major automotive distributor in the UAE. According to the companies, vehicles serviced under the new plan — including AGMC brands — can retain manufacturer warranty coverage when repaired through approved facilities.
Beyond collision repairs, the bundled policy includes a range of automotive services such as complimentary car washes, discounts on extended warranties, paint protection film, window tinting and detailing, as well as pick-up and drop-off for collision-related repairs. The companies say the aim is to integrate routine car care and insurance into a single offering.
Hamad Sharaf, general manager of Watania Takaful, said customers increasingly expect “efficiency, transparency, and reliability at the moment of a claim,” framing the partnership as a way to streamline the claims and repair process.
The move reflects broader shifts in the UAE’s motor insurance sector, where digital platforms compete not only on price but also on service differentiation. With rising vehicle ownership and a competitive repair market, insurers and brokers are experimenting with value-added benefits to retain customers and improve claims satisfaction.
Industry observers note that while bundled services may appeal to drivers seeking convenience, their long-term success will depend on pricing competitiveness and the consistency of service delivery across repair centres.
As insurers and intermediaries look to stand out in a crowded marketplace, products that tie coverage more closely to after-sales service could signal a new phase in how motor insurance is packaged and sold in the UAE.
